Refund Policy

Refund Policy

Last Updated: June 2026

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Overview

Rachel Hoffmann SLP, LLC is a private-pay clinical practice. Because our services involve the professional time, clinical expertise, and preparation of a licensed specialist, all fees are generally non-refundable once services have been rendered. We are committed to transparent, fair billing practices and encourage all clients to review this policy prior to scheduling.

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Completed Services

All fees for services that have been rendered — including evaluations, therapy sessions, lactation consultations, and phone or video consultations — are non-refundable. This includes time spent in preparation, documentation, report writing, and care coordination associated with your appointment.

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Prepaid Packages

For clients who have purchased a monthly package or multi-session package, the following applies:

Sessions that have already been completed are non-refundable.

If you wish to discontinue a package before all sessions have been used, a prorated refund will be issued for unused sessions only, provided written notice is given with a minimum of 48 hours before the next scheduled appointment.

Refund requests for unused package sessions will be processed within 10 business days of the written request and returned to the original payment method.

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Evaluations

Evaluation fees are non-refundable once the evaluation has been completed. This includes the clinical session, scoring, report writing, and parent debrief consultation, all of which represent significant professional time beyond the appointment itself.

If an evaluation appointment is cancelled with more than 24 hours notice, any deposit collected will be applied as a credit toward a rescheduled appointment.

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Cancellations and No-Shows

Appointments cancelled with less than 24 hours notice or missed without notice may be charged the full session fee. This fee is non-refundable as it represents time that was reserved exclusively for your family and cannot be reclaimed.

We understand that life with young children is unpredictable. Exceptional circumstances — including medical emergencies — will always be handled with compassion and reviewed on a case-by-case basis. Please reach out to us directly if you find yourself in an unexpected situation.

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Deposits

Where a deposit is required to secure an evaluation or initial consultation appointment, that deposit is non-refundable if the appointment is cancelled with less than 48 hours notice. Deposits cancelled with adequate notice will be applied as a credit toward a future appointment and are not returned as cash refunds.

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Errors and Billing Disputes

If you believe you have been billed in error, please contact us within 30 days of the charge. We will review all billing disputes promptly and in good faith. Confirmed billing errors will be corrected and any overcharge refunded within 10 business days.

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How to Request a Refund

All refund requests must be submitted in writing via email. Please include your name, your child's name, the date of service or package in question, and a brief description of your request. We will respond within 3 business days.

Email: rachel.hoffmannslp@gmail.com

Phone: 561-685-3593

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Changes to This Policy

Rachel Hoffmann SLP, LLC reserves the right to update this Refund Policy at any time. Changes will be posted to this page with an updated effective date. Continued use of our services following any changes constitutes acceptance of the updated policy.